Protecting People, Property and Wildlife®

Since 1983

FREQUENTLY ASKED WARRANTY QUESTIONS

What is a Limited ‘LIFETIME GUARANTEE’?
We stand behind our work so strongly that we are the only company in the industry with a true Limited LIFETIME GUARANTEE. Our GUARANTEE is a signed service contract stating that we not only get all of the animals out of your home or business now, but that for the lifetime of your home, we will keep them out from getting back in through entries that we have repaired. Our service contract also covers any repairs or replacements to areas of your home damaged by animals that have entered your home through entries that we have repaired for the life of your home!
Why do I need a Limited LIFETIME GUARANTEE?
Your home or business is oftentimes your biggest personal investment. Unexpected repair of animal damage can easily strain your budget, and finding an approved and insured contractor to solve your problem can be inconvenient, if not downright stressful. Our LIMITED LIFETIME GUARANTEE will give you peace of mind – and our annual reinspection helps to discover, prevent and/or mitigate any new animal access attempts while keeping your property secure.

How does a Limited LIFETIME GUARANTEE work?
While it is extremely rare, an animal may reenter your home through an entry that we have repaired. If this happens, simply request service by calling us and speak with a Critter Control customer service representative. After your service request is received, one of our Certified Wildlife Specialists will contact you to schedule a time to diagnose the situation. Once warranty repairs and any new covered animal damage repairs are complete, we will send you a followup customer satisfaction survey regarding the service performed via email.
Why should I choose Critter Control’s Animal Exclusion Guarantee?
The Critter Control franchise team leads the wildlife control industry with over 33 years of experience caring for our customers. We are committed to and solely focused on providing relief from home repair hassles caused by animal damage as we continue to deliver innovative home warranty products and services to our customers.
How many times can I use my Limited LIFETIME GUARANTEE?
You can use the guarantee an unlimited number of times during the life of your home.
Is the Limited LIFETIME GUARANTEE transferable?
This warranty is transferable to any subsequent owner of the property during the life of this warranty. In order for the transfer to be effective, Critter Control must receive a written notification (mail, email, fax, etc.) of transfer and any new owner must retain possession of our warranty contract.
If buying a home what’s the benefit of being protected by our Limited LIFETIME GUARANTEE?
A LIMITED LIFETIME GUARANTEE provides confidence during and after a home purchase. Unexpected and uncovered animal damage, removal, and repairs can be devastating to your budget. Enjoy your home without the hassles of worrying about animal intrusions through entries that we have already repaired. A home with a LIMITED LIFETIME GUARANTEE has been thoroughly inspected, and preventative measures have been taken at the points of entry, and other common access points to reduce chances and possibilities of animal entries.
If selling a home why would I want a Limited LIFETIME GUARANTEE?
A LIMITED LIFETIME GUARANTEE helps give buyers additional confidence in the real estate transaction – they’ll know that Critter Control stands behind the covered repairs and exclusionary devices installed on the house. An added benefit is that we offer a service to protect your home while it’s on the market, which can help you avoid investing more money into a home you’re trying to sell.
The Limited LIFETIME GUARANTEE covers:
1. All materials, labor and service needed to repair any damage covered by our warranty.
2. Free consultation and advice concerning other pests/wildlife that may invade your home.
3. Additional inspections at any time during the warranty period if you suspect a wildlife problem.
4. The service contract that covers the repair or replacement of any home repairs that we have made and/or products we have installed, including:

Chimney Caps. Screens & Crowns     Louvre Vent Screens/Guards     Fascia/Eave/Gutter Board Repairs

Roof Vent Guards/Covers                   Leafproof Gutter Guards           Deck/Porch Rat Walls

Attic Vent Screens/Repairs                Vent Pipe Guards                       Door/Window Sweeps/Weather Strip

Attic Fan Vent Screens/Guards          Roof Repairs/Flashing              Animal Entry Holes/Repairs

Attic Restoration/Insulation              Dryer/Fan Bird Vent Guards     Bird Netting/Exclusion Products
Exclusions
This warranty does not include repairing entries or areas of your home not repaired by us or not included on the original service agreement, Animal Entry Worksheet (AEW) and/or invoice, and does not include the cost of repairing or replacing computers, documents, artwork, or other personal property of any kind. The warranty also does not cover entries or other areas of your home that you have significantly renovated since the date of our repairs. This warranty also does not include coverage on temporary repairs or repairs that were recommended with a nonwarranty contingency or exception on the original service agreement.

LIMITED LIFETIME GUARANTEE home warranty vs. homeowner insurance
A homeowner’s insurance policy is typically a type of property insurance that covers private homes. It generally requires that at least one of the named insured persons occupies the home. It is an insurance policy that combines various personal insurance protections, which can include losses occurring to one’s home, its contents, its use, or other personal possessions of the homeowner, as well as liability insurance for accidents that may happen at the home. Sooner or later, wild animals will try to get into your home or damage your property. Are you protected? Limited LIFETIME GUARANTEEs are service contracts that often cover the repairs or replacement of many of the most frequently occurring animal damage repairs or problem areas, which are not typically covered under a homeowner’s insurance policy, but, if the animal damage is significant and may be covered under your homeowner’s policy, we’ll let you know as well. Don’t just cross your fingers and hope no animals will break into your home! Consider your dwelling type – Critter Control has an Animal Exclusion Guarantee for your property and does not require the dwelling to be owner occupied (residential dwellings must be under 10,000 square feet) and includes single-family homes, new construction, condominiums, townhouses, mobile
homes, multi-unit dwellings, and commercial property. Since your property is one of your biggest investments, it only makes sense to adequately protect it.
How does the Limited LIFETIME GUARANTEE work?
Step 1: Have the recommended service, trapping, or repairs done on your home. Your service will come with a signed limited lifetime warranty service contract from Critter Control. The package will provide you with your contract number and instructions on how to update your personal information. This ensures that you will receive the most current and accurate information from your local Critter Control representatives.
What happens once a covered item breaks down?
Step 2: Request service online or call 817.222.1101. Contact us by email or speak with a live representative. Upon receipt of your service request, we will have one of our Certified Wildlife Specialists contact you to schedule an appoint to assess the situation and schedule any necessary repairs or animal removal.
How soon will someone get in contact with me?
Step 3: You will receive an email/verbal confirmation with a Critter Control Technician usually within 24 hours during normal business hours to schedule a mutually convenient appointment. You will receive a confirmation that the request has been scheduled, and we will provide you with contact information for the technician. If the animal is in the living space and an emergency just let us know when you initially contact us as we will respond ASAP!
What happens when the wildlife specialist visits my home?
Step 4: The wildlife specialist/contractor will diagnose the problem and confirm whether the problem is covered in your Limited LIFETIME GUARANTEE contract. Any covered animal removal and repairs will begin immediately, at NO CHARGE. If you do not have a warranty or if the situation/damage is not to a covered site/area, a reduced service call fee will be due and payable when the wildlife specialist arrives at your home, performs an inspection of the animal damage or problem, and notifies you of the problem. This service call fee will cover a thorough inspection, repair of any damage to any of our old
repairs, and all the trips necessary to complete the job. At this time, you will also receive a written estimate for the additional animal removal and any new damage repairs. Upon acceptance of the estimate for new animal removal and/or repairs, we will remove the offending animal(s) and perform the agreed upon repairs for the quoted price in the estimate.
What happens after the wildlife specialist visits your home?
Step 5: Let us know how satisfied you were with the customer service we strive to provide. Once the animal removal, repair and/or replacement is complete, we will follow up via email and/or phone with you to ensure your full satisfaction and that the service request has been achieved.
Animal Entry Limited LIFETIME GUARANTEEs are a homeowner’s best defense against expensive animal entry and damage repairs.

CRITTER CONTROL ®

THE FINAL SOLUTION TO YOUR ANIMAL PROBLEM!

We are a licensed franchisee of Critter Control®, the nation’s leading wildlife control firm, with over 33 years of experience ‘Protecting People, Property and Wildlife’®. With more than 120 offices in 38 states, our franchise is uniquely qualified to provide you with a superior customer service experience.
* Critter Control of Dallas/Ft Worth is an independently licensed franchisee/operator of Critter Control®, and the Limited LIFETIME WARRANTY above is offered solely by said franchisee.
The limited lifetime warranty does not cover any damages from any cause other than direct damage caused by animals, subject to the limitations and exclusions set forth above. THIS WARRANTY IS EXCLUSIVE AND IS EXPRESSLY GRANTED IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE OUR SERVICES OR REPAIRS
OR FOR ANY DIRECT DAMAGES OR COSTS EXCEPT TO THE EXTENT EXPRESSLY SET FORTH ABOVE.
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